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The information is obtained from publicly available sources.
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GFI Software is not liable for any damages, including any consequential damages, of any kind that may result from the use of this document. I can reload Office 2016, but would prefer not to do so unless you have solid knowledge of what is causing the problem and a fix.1 GFI Product Guide GFI MailArchiver and Office 365 Deployment GuideĢ The information and content in this document is provided for informational purposes only and is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. I believe I have now conducted a complete Design of Experiments and determined the bug is within Outlook 2016.Ĭurrently I am now back on Office 2013 and waiting for a fix. Regarding your suggestion, recipients have tried "Open With."), but it does not rectify the problem. Attachment would not open even under Outlook 2013. After reverting back to Office 2013/Outlook 2013, I tried opening an email that I sent to myself while on Outlook 2016.
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Her recommendation was to revert back to Office 2013 until a future update potentially fixes the problem.ġ0.
No solution found, but it did appear the issue was with Outlook 2016. My desktop, but cannot be opened if they are attached to an email. We verified that all files can be opened whether they reside in the cloud (OneDrive) or on We simultaneously worked through many test methods to determine cause and solution. Spoke with MS Tech Support agent Jyotsna Gangwar. He transferred call to a different MS Tech Support agent when he found out I had Office 2016 (Office 365).ĩ. Elevated call to a more senior MS Tech Support. Frankly, I don't think she had the capability to solve it.Ĩ. Verified problem by sending email to myself and then tried to open attachment. Checked all settings under Outlook 2016, focusing on File>Options>Trust Center>Trust Center Settings and then unchecked everything relative to opening files in Enable Editing Mode (although I know that would only help on my end).Ħ. Verified Win 10 64bit had latest updates.ģ.
Verified Office 2016 had latest updates.Ģ. I have conducted the following resolution steps.ġ.
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All drivers and peripherals working, so I don't think that is the problem.
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About 3 days before upgrading to Office 2016 I upgraded from Win 7 Pro 64-bit to Win 10. I am a power user, so I have good computer knowledge. There have been more than half a dozen recipients using various versions of Windows and Office that have seen this problem from my emails, so I know it is When I forwarded an email to myself originally sent from Outlook 2016, the same file would not open. When I reverted back to 2013 everything worked properly. The last and final solution from MS was to revert back to Office 2013, which I did. I have spoken with three tech support people at Microsoft with no idea on what was causing the problem. I conductedĪn Office 2016 repair and have reinstalled Office 2016.
I can open all the files on my desktop, but if I send myself an email with the attachment, it will not open per the error message stated above. The attachments have been from files on both my OneDrive and on my desktop. PDFs either do not show upĪs attachments or will not open. To open the attachment the recipient gets the error message stating the file is invalid, has the wrong extension or is corrupted (various wordings depending on whether it is Excel, Word or PPT, but essentially the same message). Attachments have all been Excel, Word, PowerPoint and PDFs.
Everything appeared to work properly, but now when I send attachments via Outlook, most of the recipients cannot either see them or open them. I recently upgraded to Office 2016 (365).
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